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Oversee the daily operations of Support Services, including Laundry, Housing, Transportation, Housekeeping, and Facility Services. Ensure all services are aligned with Fakeeh Care standards. Provide supervision and direction to staff, ensuring tasks are completed to high standards while effectively addressing their needs
Establishes and maintains Support Services policies and procedures, ensuring consistency and compliance
Manages and monitors all Support Services functions and personnel within each unit, conducting inspections to ensure conformance with Fakeeh Care policies and procedures
Oversees the operation of Support Services across all Fakeeh Care sites including ambulatory centers, ensuring effective service delivery
Ensures the validity of service contracts with external providers
Implements efficient controls for housing new employee arrivals
Monitors performance against approved indicators and makes recommendations for improvement
Liaises with internal and external providers to secure optimal service levels for Support Services, coordinating with the Facility Management department for Planned Preventative Maintenance (PPMs)
Ensures strict adherence to Health & Safety, Fire Safety, and Infection Control standards in collaboration with Facility Management
Follows predefined purchasing and stock/inventory control procedures to ensure effective resource management
Submits monthly reports on current occupancy and future demands by coordinating with HR, providing periodic updates on overall and specific performance metrics
Investigate complaints related to section services and take corrective action as necessary to enhance service delivery
Conducts meetings with section Unit Managers and collaborate with the Hospitality Manager to establish realistic KPIs for the Units
Ensures subordinates have clear and achievable goals through structured parameters, conducting periodic assessments based on pre-approved Fakeeh Hospital processes
Qualifications:
Skills and Abilities:
Excellent leadership, analytical and communication skills.
Ability to develop and implement strategic initiatives effectively.
Experience:
7 – 10 years of experience in similar field
Education:
Bachelor’s degree in Engineering, Healthcare Management or a related field
Language:
Fluent in English and Arabic Licenses / Certifications: N/A
