Duties and Responsibilities:

• Manages the day-to-day operations of the Fakeeh host Servers by monitoring system performance, configuration, maintenance and repair.
• Ensures that records of system downtime and equipment inventory are properly maintained.
• Lead the management of vendors and 3rd party suppliers to ensure proper service reception.
• Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability.
• Trains technical staff in how to use new software and hardware developed and/or acquired.
• Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
• Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations.
• Provides leadership in planning and implementation of projects for servers operations and enterprise systems administration.
• Manage all the Datacenter implementation and perform necessary configuration. Ensure good data life cycle management including backup, archive and purge. And updated with the recent technology.
• Managing and utilizing all IT assets including the licensing.
• Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability.
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations
• Establishes, maintains and manages user’s accounts. Installs, modifies and maintains systems and utility software on server computer systems.
• Provides server support related to other software.
• Answer questions and troubleshoot product issues with focus on problem resolution and related documentation
• Monitor and manage the progression of users’ cases and assigned tasks through to closure
• Participate in the team effort to continuously improve work routines, processes and product knowledge in the Customer Care Services department
• Facilitate a strong working relationship with the Fakeeh Solutions Delivery team
• Ensures high availability and acceptable levels of performance of mission critical host computer resources
• Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse
• Develops tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.
• Installing, configuring and maintain servers and networks
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Work closely with the Cyber Security Team to remediate any vulnerabilities and patches identified.
• Carry out special tasks at Management's direction.
• Develop and implement project plans, risk assessments and contingency plans.
• Define and document best practices and support procedures.
• Other duties as assigned.
• Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care”.

  Other Job Functions:

• Perform all duties and tasks in line with the Person Centered Care values.
• Adherence to all policies, plans and programs within the Fakeeh Care.
• Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies

Qualifications:

• Ability to work independently and with teams. Ability to work in high stress
• A customer-oriented attitude and desire to help others succeed.
• Excellent communication skills

• Education:

  Bachelors’ degree or higher in Computer Science, or related specialty

  Experience:

  5-7 years of expertise in implementing, administering, and troubleshooting Systems infrastructure servers ( 3 years expertise in managing systems and support teams, 4 years of experience in Microsoft Windows Server 2012, Active Directory, e-mail server administration

  Language:

• Good English in ( speaking and writing )
• Required Licenses: Windows Servers, UNIX, Solaris, Domain environment, e-mail systems, storage, HCI, VMWARE and Backup. (Dell EMC Networker and DD preferable)