Duties and Responsibilities:

• Analyzes better ways to approach problems through synthesizing and reorganizing the problem information
• Analyzes business processes improvement solutions to determine effectiveness
• Analyzes customer information and needs to improve customer relationships
• Facilitates adherence to customer service standard
• Assists with the development of the staff directory
• Welcomes visitors and guests and direct appropriately
• Resolves customer relationship management conflicts
• Maintains the general filing system and file of all correspondence
• Provides clerical support for the staff as needed
• Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care”.
  

  Other Job Functions:

  
  
• Perform all duties and tasks in line with the Person Centered Care values.
• Adherence to all policies, plans and programs within the Fakeeh Care.
• Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
• Complete mandatory education as per the requirement at least one month prior to expiration.
• Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systems.

JOB REQUIREMENTS / QUALIFICATIONS :

Education:

Bachelor degree in front office management or equivalent degree in Administration

Experience:

3 – 5 years of experience in related field

Language:

English & Arabic Required Licenses: N/A