Duties and Responsibilities:

• Implementing a system to ensure that accurate billing information is entered into the billing system.
• Supervising the revenue cycle department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.
• Managing staff performance by providing regular feedback, performance reviews, and one-on-one meetings.
• Overseeing the training of staff.
• Efficiently managing patient complaints in respect of billing and collections.
• Planning and structuring the department workflow and staffing.
• Evaluate billing processes and procedures
• Ensure accurate billing of insurance providers and patients
• Develops efficient processes and documentation to ensure production staff assignments, duties and training are appropriate
• Mentors and provides staff with day-to-day guidance and assistance
• Coordinating with medical staff to ensure that claims are processed accurately and in a timely manner
• Managing the billing cycle to ensure all claims are billed accurately and on time
• Demonstrates compassionate communication skills while providing support and care to the patients, as “the patient is the center of our care”.
  

  Other Job Functions:

  
  
• Perform all duties and tasks in line with the Person Centered Care values.
• Adherence to all policies, plans and programs within the Fakeeh Care.
• Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
• Complete mandatory education as per the requirement at least one month prior to expiration.
• Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systems.

JOB REQUIREMENTS / QUALIFICATIONS :

Education:

Bachelor’s degree in Business Administration, Public administration or other related field

Experience:

Healthcare industry experience is preferred, relevant experience in insurance role is preferred

Language:

Arabic and English Required Licenses: N/A