Patient Experience Supervisor

DSFH Jeddah
JOB Type
Requisition ID

Duties and Responsibilities:

  • Motivate, inspire and provide guidance to staff
  • Lead the team by setting a good example “role model”
  • Prepare staff schedule and arrange staff duty as per operational needs
  • Check the staff and prepare hospital forms like, (absences, leave, overtime..etc.)
  • Ensure that staff are assisting patients and visitors with cheerful & courteous manner all the time
  • Have an in-depth knowledge of the hospital and the geographical layout of all buildings
  • Supervise daily shift to ensure that work flow is adhering the operations procedure
  • Make daily rounds to ensure outstanding customer care all the time
  • Resolve patients complaints in quick and logic manner to enhance the patient satisfaction and quality of service
  • Support team in resolving customer complaints to enhance the patient satisfaction and quality of service
  • Support new team members in working through induction program, ensure that they have the necessary knowledge to effectively participate in the team
  • Attend codes: White and Mercy
  • Train information staff on operational procedures and troubleshooting technique. Provide training sessions for the staff on software requested such as (OVR, Oracle).
  • Recognize & celebrate team and individual accomplishments & exceptional performance
  • Manage the response process to the incoming inquires via phone and emails to ensure adequate responses within time efficient
  • Monitor KPI
  • Compliance of officers with KPI
  • Collect officers data and form reports and analysis
  • Handle Press Ganey
  • Handle social media complaints
  • Oversee playrooms
  • Follow with discharge support
  • Demonstrates compassionate communication skills while providing support and care to the patients, as “the patient is the center of our care”.



    Bachelor’ s De gre e Certificate in Health/B us in ess Administration or Relate d Field


    Minimum Of Three (3) Years Of Experience In Similar Position


    Must Be Fluent In Arabic And English And Be Computer Literate Required Licenses: N/A
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