Patient Experience Supervisor

Company
DSFH Jeddah
LOCATION
Jeddah
JOB Type
Full-time
Requisition ID
2400000F

Duties and Responsibilities:

  • Motivate, inspire and provide guidance to staff
  • Lead the team by setting a good example “role model”
  • Prepare staff schedule and arrange staff duty as per operational needs
  • Check the staff and prepare hospital forms like, (absences, leave, overtime..etc.)
  • Ensure that staff are assisting patients and visitors with cheerful & courteous manner all the time
  • Have an in-depth knowledge of the hospital and the geographical layout of all buildings
  • Supervise daily shift to ensure that work flow is adhering the operations procedure
  • Make daily rounds to ensure outstanding customer care all the time
  • Resolve patients complaints in quick and logic manner to enhance the patient satisfaction and quality of service
  • Support team in resolving customer complaints to enhance the patient satisfaction and quality of service
  • Support new team members in working through induction program, ensure that they have the necessary knowledge to effectively participate in the team
  • Attend codes: White and Mercy
  • Train information staff on operational procedures and troubleshooting technique. Provide training sessions for the staff on software requested such as (OVR, Oracle).
  • Recognize & celebrate team and individual accomplishments & exceptional performance
  • Manage the response process to the incoming inquires via phone and emails to ensure adequate responses within time efficient
  • Monitor KPI
  • Compliance of officers with KPI
  • Collect officers data and form reports and analysis
  • Handle Press Ganey
  • Handle social media complaints
  • Oversee playrooms
  • Follow with discharge support
  • Demonstrates compassionate communication skills while providing support and care to the patients, as “the patient is the center of our care”.

JOB REQUIREMENTS / QUALIFICATIONS :

    Education:

    Bachelor’ s De gre e Certificate in Health/B us in ess Administration or Relate d Field

    Experience:

    Minimum Of Three (3) Years Of Experience In Similar Position

    Language:

    Must Be Fluent In Arabic And English And Be Computer Literate Required Licenses: N/A
Apply NowApply Now
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.