Duties and Responsibilities:

• Motivate, inspire and provide guidance to staff
• Lead the team by setting a good example “role model”
• Prepare staff schedule and arrange staff duty as per operational needs
• Check the staff and prepare hospital forms like, (absences, leave, overtime..etc.)
• Ensure that staff are assisting patients and visitors with cheerful & courteous manner all the time
• Have an in-depth knowledge of the hospital and the geographical layout of all buildings
• Supervise daily shift to ensure that work flow is adhering the operations procedure
• Make daily rounds to ensure outstanding customer care all the time
• Resolve patients complaints in quick and logic manner to enhance the patient satisfaction and quality of service
• Support team in resolving customer complaints to enhance the patient satisfaction and quality of service
• Support new team members in working through induction program, ensure that they have the necessary knowledge to effectively participate in the team
• Attend codes: White and Mercy
• Train information staff on operational procedures and troubleshooting technique. Provide training sessions for the staff on software requested such as (OVR, Oracle).
• Recognize & celebrate team and individual accomplishments & exceptional performance
• Manage the response process to the incoming inquires via phone and emails to ensure adequate responses within time efficient
• Monitor KPI
• Compliance of officers with KPI
• Collect officers data and form reports and analysis
• Handle Press Ganey
• Handle social media complaints
• Oversee playrooms
• Follow with discharge support
• Demonstrates compassionate communication skills while providing support and care to the patients, as “the patient is the center of our care”.

JOB REQUIREMENTS / QUALIFICATIONS :

Education:

Bachelor’ s De gre e Certificate in Health/B us in ess Administration or Relate d Field

Experience:

Minimum Of Three (3) Years Of Experience In Similar Position

Language:

Must Be Fluent In Arabic And English And Be Computer Literate Required Licenses: N/A