Duties and Responsibilities:

• Motivate, inspire and provide guidance to staff
• Lead the team by setting a good example “role model”
• Prepare staff schedule and arrange staff duty as per operational needs
• Check the staff and prepare hospital forms like, (absences, leave, overtime..etc.)
• Ensure that staff are assisting patients and visitors with cheerful & courteous manner all the time
• Have an in-depth knowledge of the hospital and the geographical layout of all buildings
• Supervise daily shift to ensure that work flow is adhering the operations procedure
• Make daily rounds to ensure outstanding customer care all the time
• Resolve patients complaints in quick and logic manner to enhance the patient satisfaction and quality of service
• Support team in resolving customer complaints to enhance the patient satisfaction and quality of service
• Support new team members in working through induction program, ensure that they have the necessary knowledge to effectively participate in the team
• Attend codes: White and Mercy
• Recognize & celebrate team and individual accomplishments & exceptional performance
• Manage the response process to the incoming inquires via phone and emails to ensure adequate responses within time efficient
• Handle social media complaints
• Oversee playrooms
• Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care”.
  

  Other Job Functions:

  
  
• Perform all duties and tasks in line with the Person Centered Care values.
• Adherence to all policies, plans and programs within the Fakeeh Care.
• Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
• Complete mandatory education as per the requirement at least one month prior to expiration.
• Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systems.