Duties and Responsibilities:

• Dealing with all enquiries, whether in person or by telephone, With patients, visitors and staff
• Provides routine, factual information to the public.
• Performs daily rounds, on inpatient room, facility, waiting areas and OPD Clinics.
• Reports all findings in rounds and fix or escalate findings accordingly.
• Welcomes visitors and guests and direct appropriately.
• Receive any complaints and forward to Patient Relations
• Attend codes: White and Mercy
• Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care
• Support in patient discharge
• Record all informal complaints
• Record all activity in inpatient rounds
• Have an in-depth knowledge of the hospital and the geographical layout of all buildings
• Resolve customer complaints in quick and logic manner to enhance the customer satisfaction and quality of service
  

  Other Job Functions:

  
  
• Perform all duties and tasks in line with the Person Centered Care values.
• Adherence to all policies, plans and programs within the Fakeeh Care.
• Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
• Complete mandatory education as per the requirement at least one month prior to expiration.
• Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systems.

JOB REQUIREMENTS / QUALIFICATIONS :

Education:

Diploma/Bachelor degree in front office management

Experience:

2 – 3 Years

Language:

Arabic and English Required Licenses: N/A