Fakeeh Care Group
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Working at Fakeeh Care
DSFH Jeddah
Admin
Operator
Company
DSFH Jeddah
LOCATION
Jeddah
JOB Type
Full-time
Requisition ID
2400002L
Duties and Responsibilities:
Answering all external phone calls and transfer them to the requested departments extensions
Answering all the inquiries and questions of the customers
Dialing the outside and international calls for the admitted patients and hospital staff
Perform routine and repeated job includes operating the phone instruments
Answering the internal lines and transferring them to the requested mobiles and land lines
Preparing calls receipts and entering all the bills on computer
Answering very quickly the emergencies codes like: code blue, code RRT, Code of fire Alarm
Printing daily report about outside calls from the hospital and send it to Personnel Affairs
Observing control board of the elevators inside the hospital
Report any technical problems in elevator ,plumbing electricity and air condition...etc to the maintenance department immediately
Informing shift supervisor about any problem that happens during the shift
Announcing the emergency codes through public address
Makes pages to the medical groups when there are medical emergencies codes very quickly
Answering MOH requests through BADR system.
Communicate with Communication Companies for any disconnect of service. 1
Demonstrates compassionate communication skills while providing support and care to the patient as “ the patient is the center of our care”
Other Job Functions:
Perform all duties and tasks in line with the Person Centered Care values.
Adherence to all policies, plans and programs within the Fakeeh Care.
Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
Complete mandatory education as per the requirement at least one month prior to expiration.
Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management system
JOB REQUIREMENTS / QUALIFICATIONS :
Education:
High School certificate/ Diploma. Any combination of training and experience equivalent to graduation from high school
Experience:
2 years of work experience. Previous experience of working with switchboards would be beneficial, although is not essential.
Language:
Fluent is oral and written English & Arabic Language Required Licenses: N/A
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