Operator

Company
DSFH Jeddah
LOCATION
Jeddah
JOB Type
Full-time
Requisition ID
2400002L

Duties and Responsibilities:

  • Answering all external phone calls and transfer them to the requested departments extensions
  • Answering all the inquiries and questions of the customers
  • Dialing the outside and international calls for the admitted patients and hospital staff
  • Perform routine and repeated job includes operating the phone instruments
  • Answering the internal lines and transferring them to the requested mobiles and land lines
  • Preparing calls receipts and entering all the bills on computer
  • Answering very quickly the emergencies codes like: code blue, code RRT, Code of fire Alarm
  • Printing daily report about outside calls from the hospital and send it to Personnel Affairs
  • Observing control board of the elevators inside the hospital
  • Report any technical problems in elevator ,plumbing electricity and air condition...etc to the maintenance department immediately
  • Informing shift supervisor about any problem that happens during the shift
  • Announcing the emergency codes through public address
  • Makes pages to the medical groups when there are medical emergencies codes very quickly
  • Answering MOH requests through BADR system.
  • Communicate with Communication Companies for any disconnect of service. 1
  • Demonstrates compassionate communication skills while providing support and care to the patient as “ the patient is the center of our care”

    Other Job Functions:


  • Perform all duties and tasks in line with the Person Centered Care values.
  • Adherence to all policies, plans and programs within the Fakeeh Care.
  • Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
  • Complete mandatory education as per the requirement at least one month prior to expiration.
  • Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management system

JOB REQUIREMENTS / QUALIFICATIONS :

    Education:

    High School certificate/ Diploma. Any combination of training and experience equivalent to graduation from high school

    Experience:

    2 years of work experience. Previous experience of working with switchboards would be beneficial, although is not essential.

    Language:

    Fluent is oral and written English & Arabic Language Required Licenses: N/A
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