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Provide 2nd line of support to NEOM Hospital clinical application users to solve technical issues timely. Provide 1st line of support whenever needed
Monitor, maintain and update clinical solutions and Clinical third-party solutions / add-ons for NEOM Hospital users
Register and document daily work as required and support cases
Maintain good and consistent communication with NEOM Hospital users
Answer questions and troubleshoot product issues with focus on problem resolution and related documentation
Monitor and manage the progression of users’ cases and assigned tasks through to closure
Participate in the team effort to continuously improve work routines, processes, and product knowledge in the Customer Care Services department
Facilitate a strong working relationship with the NEOM Hospital Solutions Delivery team.
Negotiate and balance project priorities to ensure the Application landscape maintains a high degree of stability and availability
Ensure system deliverables are functionally appropriate, technically sound, and well-integrated
Participate and maintain accurate and complete documentation regarding process flows, design specifications and daily work as needed
Utilize the Application Solution Manager for problem solving / solution exploration and daily work as needed Demonstrates compassionate communication skills while providing support and care to the patients, as “the patient is the center of our care”.
Other Skills And Abilities :
Is able to identify appropriate waste procedures for office materials (paper, empty ink cartridges) and equipment as to not pose an environmental contamination risk
Is able to verbalize and demonstrate understanding of the reporting mechanism (OVR system) for any risk identified in the performance of job duties
Is able to verbalize understanding of safety procedures in the event of an internal or external disaster and the role they will participate in.
Qualifications:
Perform all duties and tasks in line with the Person Centered Care values.
Adherence to all policies, plans and programs within the Fakeeh Care.
Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
Complete mandatory education as per the requirement at least one month prior to expiration.
Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systems.
