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Responsible for making patient appointments (including cancellations and rescheduling).
Responsible for registering patients upon arrival for appointment.
Responsible for informing other members of healthcare team when walk-in patient arrive.
Responsible for checking that all valid documents are current, available and scanned into the system including insurance approvals.
Responsible for answering phone at their assigned desk/reception.
Responsible for receiving and handling cash payments.
Responsible for preparing and totaling all bills then handover to the Insurance and finance coordinator and accurate balance of all transactions carried out during the shift.
Call Center Functions:
Answering phone calls through call center line
Transferring calls to relevant department
Contacting physicians to confirm duties from OPD Calendar
Other duties as assigned within the scope of responsibility and requirements of the job.
Demonstrates compassionate communication skills while providing support and care to the patients, as “the patient is the center of our care”.
Other Job Functions:
Perform all duties and tasks in line with the Person Centered Care values.
Adherence to all policies, plans and programs within NEOM Hospital, NEOM and Fakeeh Care group
Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
Complete mandatory education as per the requirement at least one month prior to expiration.
Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systems.
OTHER SKILLS AND ABILITIES :
Must be able to clearly communicate with patients and their families, physicians and non-medical staff.
JOB REQUIREMENTS / QUALIFICATIONS :
Education:
Bachelor Degree in Business Administration or related field
Experience:
0 – 2 years’ experience in a customer service related field preferable
Language:
Excellent command of oral and written English. Knowledge of Arabic preferable
